Dear Customer,

As we navigate through these challenging times, we have been actively monitoring and managing the risks associated with the COVID-19/Coronavirus pandemic.
Our number one priority is the health and wellbeing of our employees whilst we continue to support our Customers.

Telstra have announced a number of initiatives to assist customers during this time, which can be found at:
https://exchange.telstra.com.au/getting-through-covid-19-together/

Connectiv have responded quickly to the advice of the relevant government authorities.
We have exercised social distancing and the majority of our staff have been operating in a remote/home capacity for some time.
The updated government recommendations can be found at Coronavirus (COVID-19) health alert

Network Infrastructure
As a Telstra Partner, the core network infrastructure is provided by Telstra.
We are confident that Telstra will continue to provide a world class network to help support our customers.
This is evidenced by the announcement that Telstra will bring forward a $500 million investment into calendar year 2020 to increase network capacity and accelerate the roll out of 5G.

Managed/Professional Services
Where Connectiv provide a Managed or Professional service, we are confident that we can continue to provide support to our customers.
Our ICT and Mobile Service Desks are operational and equipped to respond to our customer requests.
Our Technical teams are operational however we are refraining from non-essential site visits at this time.
We will continue to be available to keep you connected, although longer than normal delays may be unavoidable.

Customer Service
We have been speaking to many of our customers about their resilience and continuity plans and how they can effectively manage work from home (WFH) scenarios.
This includes managing network consumption, security and managing mobile devices.

These are challenging times never before experienced by our generation.
We are agile. We are committed. Both to our Staff and our Customers.
The COVID-19 pandemic is ever evolving.

We appreciate your patience and your support during this time.

Regards

Paul Bortolotti
Managing Director